As utilities become more automated, will customers embrace change or stick to their old ways? That was one of the questions on the mind of Mason PUD 3 staff, when one year ago, the public power utility began installing grid […]
When Easley Combined Utilities decided that it was time to optimize office and in-the-field efficiencies and improve customer service, they wanted to focus on two areas — communicating with customers during power outages and making power restoration more efficient. It […]
As consumers demand more technology-driven tools and apps to access account information and communication channels, utilities are forced to find ways to meet these demands. Utility software providers like National Information Solutions Cooperative (NISC) must produce solutions that are agile […]
