Summer is hitting its stride. For many NISC Members, that means high temperatures which lead to higher bills for consumers trying to keep cool. Lowering the outside temperature may not be an option, but cooling consumers that are hot over high bills is possible with NISC’s Consumer Analytics solution, powered by Bidgely.

NISC’s Consumer Analytics solution leverages consumer-specific analytics to keep them aware of their energy usage. The data-driven solution shows the consumer, through SmartHub, where their energy is going and provides tips on where to conserve and how to save.

With Consumer Analytics, consumers can see exactly how their usage is trending and what that means for their bill, eliminating the surprises that come with high bills in the summer heat. More information leads to better engagement and ultimately reduces calls to Member offices about high summer energy costs.

“We’ve been more proactive through Consumer Analytics,” said Megan Litwicki, Manager of Digital Marketing for Trico Electric in Marana, Ariz. “Consumer Analytics will tell members what their projected bill is going to be and how their energy usage stacks up to similar homes, so they can see if there’s an issue. We’ve seen members take control of their own usage without suddenly being shocked that it is way higher than they thought it would be.”

Consumer Analytics provides not only billing information, but detailed data on how much energy a home is consuming and where that energy is going, be it cooking, lighting, entertainment or other areas. This can be especially useful for consumers managing their electric vehicle or various smart appliances.

For NISC Members, Consumer Analytics provides a wholistic view of their consumer base. Customer service representatives can access a consumer’s energy profile for detailed conversations while utilities can proactively engage consumers regarding potential issues.

Are you ready to lower customer temperatures this summer? Learn more about NISC’s Consumer Analytics at nisc.coop/service, or contact us at sales@nisc.coop for additional information.